Frequently Asked Questions
We’ve answered the most common questions below covering everything from how our documents work to what makes them legally solid and how to use them with your customers.
Whether you already use contracts or are looking for clear terms to include with your quotes and proposals, this guide has you covered.
Common Questions
Can I use the terms in my quote or proposal?
Yes. Every contract includes a full set of terms and conditions for your quotes or proposals—trade-written to address the common disputes faced in your industry.
use the full agreement as a standalone service contract, or attach the terms to quotes, proposals, or invoices as a clear reminder of what the customer has agreed to.
Just fill in your details, adjust if needed, and you’re good to go.
Why are terms and conditions becoming more common in the UK construction industry?
Protection that pays off
A well-drafted agreement is more than just paperwork
It’s an investment in your business. Without written terms and conditions, there are no clear rules in place. Even a quote agreed by text or email offers little real protection if a dispute arises.
Unfortunately, we see it all too often.A handshake or quick email isn’t enough.
The UK is catching up with how other countries, including the US and Australia, treat terms and conditions as a standard business practice —a routine part of how work is agreed.
In many cases, they’re not just expected; they’re legally required.
Having your terms in writing isn’t just good practice; it’s how professionals protect their time, money, and livelihood.
How simple are the documents to use and get started with ?
Our documents are designed to be quick and simple to use.
Just download the file,fill in your business details, and adjust any job-specific sections as needed.
Our tradespeople worked closely with our legal team to remove confusing legal jargon, ensuring you and your customers have a clear, professional agreement.
No complicated setup, no stress. Just a straightforward fill-in-the-blanks template you can use again and again.
Simple, easy to use, by the trade, for the trade.
What is the difference between B2C and B2B in contracts and terms and conditions ?
B2C (Business to Consumer) contracts are designed for domestic clients, such as homeowners.
They are written in a way that is easy for customers to understand while remaining firm on key terms, such as payment agreements, without sounding intimidating.
B2B (Business to Business) contracts are used when working with other businesses.
These agreements are more formal and include different protections tailored for commercial work, ensuring both parties are clear on responsibilities and legal obligations.
Remember:B2B refers to any situation where you're providing services to another business— not an individual customer.
This includes work for letting agents, property developers, builders, landlords, and other commercial clients.
Consumer protection law doesn’t apply in the same way for B2B jobs, it's even more important to have your terms and conditions clearly set out.
You're running a business, and they are too— so clear, formal terms around payment, responsibilities, and the scope of work protect both sides from the start.
Is there an alternative to the word “contract” that feels more approachable for domestic clients?
Yes. For domestic work, especially when dealing with homeowners, how you present your terms can make a real difference. The final document is often the last step before the customer agrees to go ahead, so it needs to feel professional without feeling too formal.
All of our service agreement contracts include a full set of terms and conditions. You can attach them to your quote, use them as a standalone agreement, or send both together depending on what suits the job.
When a full contract feels too heavy, many tradespeople using our templates choose more familiar titles. Common options include:
Service Agreement
Project Agreement
Terms and Conditions
Terms of Service
The title is flexible, but the purpose stays the same. It's a clear written agreement that explains what’s been agreed and helps keep both you and your customer on the same page.
From our trade feedback, “Service Agreement” is the most widely used title for domestic work. It feels clear and professional without putting the customer off.
Access, Updates & Editing FAQ'S
Do the documents get updated ?
Yes, our documents are regularly updated to keep up with industry changes and ensure they remain legally reliable. Staying up to date is crucial, especially if legal action is ever needed against a client.
Our authors, tradespeople with real on-site experience, work closely with solicitors to review industry developments and make necessary improvements.
Every update is made with both you and your customers in mind.
Each document includes unlimited downloads and updates for 18 months.
After this period, you’ll receive an email notifying you that updates and downloads have ended, giving you the choice to continue if needed.
We use 18 months as this gives you real value for money. For instance, a solicitor and trade-written contract for ÂŁ38.99 works out at just ÂŁ2.16 a month, which is less than the price of a cup of coffee
How do I receive my documents ?
As soon as your purchase is complete, you’ll get an instant download link on the confirmation page so you can access your documents immediately.
We’ll also send you an email with the download links, giving you a backup in case you need to retrieve them later.
There’s no waiting around. Simply download your files, fill in your details, and start using them straight away.
Can I send the terms with my quote instead of using a full contract ?
Can I send the terms with my quote instead of using a full contract?
Yes. Every construction contract template includes a clear set of trade-specific terms designed to be sent with your quotes or proposals.
This approach is widely used by small businesses working in domestic construction, where keeping things simple and clear from the start makes a real difference.
Once you start including the terms with your quotes, you’ll notice how much easier it is for customers to understand what’s expected of them and what they can expect from you.
It builds confidence, avoids disputes, and quickly becomes a standard part of how your business operates.
Are the documents suitable for repeat use on different jobs or customers?
Yes. Our construction contract templates are designed for repeat use across multiple clients and projects. Just update the details each time and you're ready to go. The structure stays in place—only the job-specific info changes. You can update fields such as:
- Customer name & Address
- Work to be carried out
- Payment amount and due date
Whether you’re paid on completion, within 7 days, or on 30-day terms
It’s your business, your terms.
<Fill in the blanks> and send. We've done the hard work—so you don’t have to.
Do I need special software or tech skills to use the contract templates?
No. Our construction contract templates are provided in standard formats—Microsoft Word, PDF, Google Docs, and Apple Pages.
You can open and edit them using widely available tools on most devices. There’s no need for specialised software, subscriptions, or apps.
If needed, you can even print the contract and fill in the details by hand. That traditional method still works for many small businesses.
These templates are designed with small business owners in mind—clear, practical, and easy to use. Just add your business details and you’re ready to go.
What if I need help with a document or have a question after purchase?
We offer aftercare support with every document we sell. If you’re unsure about a term, need help editing, or have a question, we’re here to assist.
Every customer receives a direct support contact in their confirmation email, including access to our support team by phone.
These are real people who understand the industry—tradespeople and legal professionals who know how the documents are used in practice.
We used to list this number publicly, but we were overwhelmed with calls from non-customers looking for free legal advice, along with a steady stream of marketing spam from agencies . So now, we only issue our phone number to customers after purchase.
If you haven’t purchased yet, you can still reach us through one of the online forms on our Contact Us page.
Feedback From UK Trades
Reviews from hardworking trades across the UK who were kind enough to respond to our email requests and take the time to leave honest feedback. We’re genuinely grateful for every single one.